Conclusion

Conclusion

Elizabethtown Gas Company is a natural gas company that has been providing affordable natural gas efficiently to more than 276,000 residential, business, and industrial natural gas customers in various parts of New Jersey.  After interviewing manager Diana Donnelly, we were able to discuss the various information systems the company uses as well as the many information systems that we believed the company would benefit from. The company uses various types of technology to help run their business. They use different information systems to help with online bill management, automatic meter reading, and their electronically controlled gates, which regulate the flow of natural gas. The company also uses different information systems such as CIS and CMA systems, which include hardware, software, data, procedures, and people that is a set of components that deal with data. The company uses computers and laptops as their hardware systems. The company does not allow their customers access to any of the systems that the employees have access to. This protects all customers from getting their personal information out.

During the interview, we discussed the different ways that ETG can improve with. It was decided that Elizabethtown Gas’s billing software system was one of their biggest weakness and was incredibly out of date. A mobile application was one of the suggestions that were made to improve the company’s billing system. Moving to paperless billing combined with a better online user interface and a mobile application would streamline the entire billing process.

Elizabethtown Gas would need to make certain improvement with their information systems to compete with other gas companies that did modernize. The companies main concern is the upcoming winter season. The company prepares for the winter as soon as the spring season ends. Elizabethtown Gas forecasts how much gas they would be needing for the upcoming winter based on usage numbers from the previous season.  The company took the daily peak of gas usage of each customer and make a forecast for the amount of gas they would need next season.